Gary Shepherd Automotive Services
With a commitment to unparalleled service, this auto repair shop excels in delivering high-quality vehicle maintenance and repair solutions.
The skilled technicians leverage industry-leading diagnostic tools and techniques to address a broad spectrum of automotive issues, from complex engine repairs to precision tune-ups.
Clients benefit from a meticulous approach that ensures optimal vehicle performance and safety. Emphasizing transparency, they provide detailed service explanations and tailored solutions, fostering trust and loyalty among their customer base. Whether it’s routine servicing or urgent repairs, this establishment stands as a beacon of reliability in Queanbeyan West, ensuring every client drives away with confidence.
Latest Feedback
- "I had an urgent engine issue and the team provided exceptional service. They diagnosed the problem quickly and had my car back on the road in no time."
"The attention to detail during my vehicle's service was impressive. They explained every step and the pricing was transparent, making it a stress-free experience."
"I've been a loyal customer for years. Their expertise in handling complex repairs is unmatched, and I always leave feeling my car is in top shape."
Customer Reviews
What People Say
Camille Wilson
August 19, 2025
Fantastic service! I took my car here after hearing great things from friends, and I certainly wasn’t disappointed. The staff was incredibly knowledgeable and made me feel confident in their ability to get my car back in top shape. They provided a thorough inspection and explained everything in detail. The only drawback I noted was that the location can be a bit hard to find if you're unfamiliar with the area, but once you get there, it’s worth it. I’ll definitely be coming back for future services. Highly recommend!
Harper Howard
January 14, 2025
I recently took my car in for a routine service, and I must say, I was thoroughly impressed! The staff were incredibly friendly and made me feel at ease right from the start. They explained everything they were doing and even took the time to show me a couple of things under the hood that I had never noticed before. The waiting area was clean and comfortable, which made the whole experience quite pleasant. The service was completed faster than I expected, and I appreciated the detailed report they provided afterward. The only thing I would say is that it would be nice to have a bit more variety in the coffee available in the waiting area, but that’s just a minor point. Overall, it’s fantastic to find a place that genuinely cares about its customers and their vehicles. I’ll definitely be returning for my next service!
Genevieve Fournier
May 5, 2024
Having had a less than stellar experience at other auto repair shops in the past, I approached this one with a bit of caution. However, I'm so glad I did! The team here is a breath of fresh air. They take the time to listen to your concerns and truly understand what you need. During my last visit, I had a complex issue with my brakes and was worried about the cost. The mechanic explained everything in layman's terms, detailing what needed to be done and why. I appreciated their honesty and patience as they went through the options with me. The repair was done in a reasonable time frame, and they even cleaned my car before returning it to me – such a thoughtful touch! One small suggestion would be to enhance the waiting area with some magazines or books, as I found myself twiddling my thumbs for a bit. Nonetheless, this place is now my top choice for auto repairs, and I highly recommend them to anyone looking for reliable and friendly service.
Evangeline Bailey
December 24, 2023
I can't recommend this automotive service highly enough! I was in a tight spot when my car broke down unexpectedly. After doing a quick search, I stumbled upon this place and decided to give them a shot. From the moment I walked in, I was greeted with warm smiles and a reassuring atmosphere. The team took my issue seriously and didn’t hesitate to get right to work. They quickly diagnosed the problem and provided a range of solutions, explaining the pros and cons of each without any pressure to upsell me. What stood out to me was their transparency regarding pricing, which was fair and very reasonable for the quality of service I received. They even offered follow-up advice on how to maintain my car better in the future. The only slight hiccup I had was a minor delay in getting the part needed for my repair, but they kept me informed throughout. Overall, I left feeling relieved and satisfied, and I’m convinced I’ve found my go-to auto repair shop for all future needs!
Natasha Kumar
November 26, 2023
I’ve been coming here for the past few years, and each time, they continue to impress me! The mechanics are thorough and take time to ensure everything is done correctly. They really take pride in their work, which is evident in how they treat every vehicle that comes through their doors. One time, I had an emergency tyre issue, and they fit me in immediately without hesitation. Their customer service is second to none, and they always go above and beyond to explain what they’ve done and why. My only minor suggestion would be to have better signage outside, as I think it could attract even more customers. Nonetheless, I’m very happy with the service quality, and I’ll keep coming back for all my automotive needs!
Today
Opening Hours
| Monday | 8 am–5 pm |
|---|---|
| Tuesday | 8 am–5 pm |
| Wednesday | 8 am–5 pm |
| Thursday | 8 am–5 pm |
| Friday | 8 am–4:30 pm |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Auto repair shop Loc: -35.3508 / 149.209
Plan your visit
Weather
- Queanbeyan West
| Temperature | N/A °C | |
|---|---|---|
| feels like | N/A °C |